Looking for hot tubs, pools or saunas?
Looking for hot tubs, pools or saunas?
POOLMAN & EAU CLAIRE HEARTH
This notice describes how Poolman & Eau Claire Hearth handles personal information collected through this website and related inquiries, appointments and communications. Contact us at (715) 835-0929 or write to Poolman & Eau Claire Hearth, Attn: Privacy, 5890 Arndt Rd, Eau Claire, WI 54701. Please identify the request as a privacy request.
We collect the information you choose to provide, such as your name, email address, telephone number, project address or town, products of interest, project details, photographs and correspondence. When you request service or a quote, we may also maintain appointment, product, installation and transaction records relevant to that request. Please do not submit payment-card details, identification numbers or other sensitive information through an inquiry form.
The website and its hosting providers may process your IP address, browser and device information, pages requested, timestamps and technical logs to deliver, secure and improve the site. Cookies or similar technologies may support site functions, preferences and measurement. Your browser can block or delete cookies, although some site features may not work as expected.
We use information to respond to inquiries; discuss products and project feasibility; prepare and follow up on quotes; coordinate appointments and service; maintain customer records; protect the website; meet legal obligations; and resolve questions or disputes. Sending a quote request is not an agreement to purchase and does not, by itself, enroll you in marketing text messages or automated marketing calls.
Where advertising or analytics technologies are enabled, we may use them to understand visits, measure campaign results and show relevant advertising. These technologies may send online identifiers and interaction information to advertising or analytics providers. Depending on the campaign, providers may include Meta, Google or connected-television advertising providers such as Vibe. This description does not mean every technology is active on every page.
We will obtain consent or provide a choice where applicable law requires it. Browser or platform advertising settings may offer additional controls. Blocking cookies may not prevent all advertising measurement. We do not promise that the website recognizes every browser privacy signal; any legally required signal handling must be implemented for the applicable processing.
We do not sell customer leads or provide customer information to separate businesses for their own marketing. We may use service providers for hosting, customer relationship management, communications, scheduling, analytics and similar business operations. They receive information needed to provide services to us, subject to applicable arrangements and obligations. Our forms and customer communications may be processed through HighLevel and related communication providers.
We may disclose information when required by law, to respond to lawful process, to protect rights or safety, or in connection with a business reorganization subject to appropriate protections. Online advertising data flows, when enabled, may be treated as a sale, sharing or targeted advertising under some privacy laws even where no money changes hands; applicable choices must be provided before such processing where required.
Mobile information, text-message opt-in data and consent will not be sold, rented or shared with third parties or affiliates for their own marketing or promotional purposes. Necessary service providers may process this information to deliver and support communications on our behalf.
We may respond to your request using the contact information you provide. Marketing email includes an unsubscribe method. Marketing text messages require the appropriate separate consent; consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of a text program and HELP for assistance, or call (715) 835-0929. We may send a confirmation of your opt-out. An opt-out from marketing does not necessarily prevent non-marketing communications that are lawful and necessary to address a transaction or request.
Please tell us if a telephone number changes or is no longer yours. We retain consent and suppression records as needed to honor your choices and demonstrate compliance.
Calls may be recorded or transcribed where permitted and after any required notice or consent. Automated or AI-assisted tools may be used to assist with communications or recordkeeping. If artificial or prerecorded voice calls are used, we will seek the consent and provide the disclosures and opt-out methods required for that call. A website inquiry does not supply blanket consent to artificial-voice marketing calls. Tell the team if you prefer an available human-assisted contact method.
We retain information for as long as reasonably needed for the purpose collected, customer support, business records, legal obligations and dispute resolution. Retention varies by record type; consent and opt-out records may be kept longer to honor communication preferences. We use reasonable safeguards, but no website, email or storage system can guarantee absolute security.
You may ask to access, correct or delete your personal information, or limit certain uses, by calling or writing to the contact above. Depending on your location and the laws that apply, additional rights may be available, including rights concerning targeted advertising or certain disclosures. We will verify requests as appropriate and respond under applicable law. Some records must be retained, and some requests may be subject to exceptions. You may use an authorized agent where applicable law permits.
This site is intended for adults planning household products or services, not children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has submitted information. Links to other websites, including manufacturer or business sites, are governed by those websites’ privacy practices.
We may update this notice as our practices or requirements change. The revision date appears below. Material changes will be communicated as required by applicable law.
Last revised: September 26, 2026. See our Terms of Service.
